Eastern Standard Time
Unlock New Value & Discover the Future
14 January 2021
© Appirio. All Rights Reserved | Privacy Policy
9:20AM
WELCOME TO HELIX 2021 AND HELLO, AMERICAS!
Ed Lamazares, General Manager, Americas, Appirio
9:25AM
KEYNOTE: ELECTRICITY AND FLOW: HOW ARTIFICIAL INTELLIGENCE WILL IMPACT THE STAKEHOLDER EXPERIENCE IN THE NEXT NORMAL
Vala Afshar, Chief Digital Evangelist, Salesforce
Welcome to the Helix 2021 agenda! We have so many sessions lined up we couldn't fit them all in one place. Below you'll find a list of everything that will be streaming during standard business hours, but please feel free to come early or stay late. You'll be sure to find some compelling sessions during our 21 hours of streaming content.
9:50AM
UNLOCKING MAXIMUM VALUE FROM SAAS
Liz Herbert, Vice President, Principal Analyst, Forrester
10:15AM
THE NOW CULTURE OF CUSTOMER EXPERIENCE: USING TECHNOLOGY TO MEET NEW DEMANDS AND EXPECTATIONS
Hari Raja, Global Head, Appirio
Cesar Jelvez, Chief Customer Experience Officer, Alight Solutions
Lisa Schreiber, Chief Customer Success Officer, ForcePoint
Brian Solis, Global Innovation Evangelist, Salesforce
10:40AM
THE FUTURE OF MEMBER AND PROVIDER INTERACTIONS
Jason Gelsomino, Client Partner, Health and Life Sciences, Appirio
Michelle Emanuel, Salesforce Industries Global Practice Head, Appirio
Craige Ruffin, Senior Product Manager, Health and Life Sciences, Appirio
11:30AM
WORKFORCE INNOVATION AND SALESFORCE MILITARY
Ann Weeby, Senior Director, Workforce Innovation and Salesforce Military, Salesforce
Janelle Fields, Software Engineer, USAA
11:05AM
HOW ORGANIZATIONS CAN ACCELERATE INNOVATION AND DIGITAL TRANSFORMATION IN LATIN AMERICA / BRAZIL
Andre Joly, Client Partner and Sales Leader, Brazil and Latin America, Appirio
Mukund Seetharaman, Vice President and Business Head, Latin America, Wipro
Mauricio Ohtani, Lead Author and Senior Consultant, ISG
11:55AM
HEAR FROM 2020 SALESFORCE INNOVATION AWARD WINNER, NATIONAL GRID, ON HOW TO CREATE A UNIFIED OMNICHANNEL CUSTOMER AND USER EXPERIENCE ACROSS TWO CONTINENTS
Chris Saxby, MuleSoft EMEA Practice Head, Appirio
Manohar Vandrangi, Senior Director, IT Solutions Development, Cloud, DevOps, API, Middleware and RPA, National Grid
12:20PM
FIRESIDE CHAT
Tiffani Bova, Global Customer Growth and Innovation Evangelist, Salesforce
Rajan Kohli, President, Integrated Digital Engineering and Application Services, Wipro
12:45PM
THE SECRET TO A SUCCESSFUL PARTNERSHIP AND SALESFORCE GROWTH IN MEXICO WITH ITESO
Alfredo Puig, Functional Solution Architect, Appirio
Guillermo Rosas, Alumni Director and Principal Stakeholder for CRM Transformation, ITESO
Andre Joly, Client Partner and Sales Leader, Brazil and Latin America, Appirio
1:10PM
KEYNOTE: INCLUSION IN TECH
Joe Castro, Global Head, Consulting Services, Appirio
Arlan Hamilton, Founder, Managing Partner, Backstage Capital
2:05PM
UNPACKING ANALYTICS, WITH EINSTEIN IN HIGHER EDUCATION
Ron Steelman, Chief Enterprise Architect and Global Data and Analytics Practice Lead, Appirio
Emily Rust, Director of International Growth and Strategy, Higher Ed/Nonprofit, Appirio
Kathleen Lueckeman, Chief Strategy Officer, Olivet Nazarene University
2:25PM
KEYNOTE: FUTURE FORWARD
Gary Vaynerchuk, Chairman at VaynerX, CEO of VaynerMedia, 5-Time NY Times Best-Selling Author
2:55PM
HOW 3D AUGMENTED REALITY AND DIGITAL CONTENT ARE REVOLUTIONIZING TODAY'S CUSTOMER EXPERIENCE
Badrul Hassan, Global Commerce Practice Lead, Appirio
Matthew Seeger, Vice President, Solution Engineering, ThreeKit
3:20PM
CHATBOTS: SAVING TIME AND MONEY IN CALL CENTERS
Josh Ault, Partner, Securities and Capital Markets, Appirio
Kevin Burch, Account Director, Banking, Financial Services and Insurance, Appirio
Terri Cahill, Managing Director, TB Client Delivery, Union Bank of California
3:45PM
HOW HARVARD IS REIMAGINING THE DIGITAL STUDENT EXPERIENCE
Venkat Srinivasan, Director of Higher Education, Wipro
Tim Kelley, Director of MIS, Harvard University
4:10PM
THANK YOU FOR JOINING HELIX 2021 AND CLOSING CONCERT
EJ Oelling, Global Head of Marketing, Appirio
1:45PM
FIRESIDE CHAT: REIMAGINING CISCO'S CUSTOMER EXPERIENCE THROUGH DIGITAL TRANSFORMATION
Karthik Chakkarpani, Vice President of CX Digital Transformation and Technology Strategy, Cisco
Rajan Kohli, President, Integrated Digital Engineering and Application Services, Wipro
Svatka Simpson, Vice President of Architecture, Appirio
| 9:20AM | WELCOME TO HELIX & HELLO, AMERICAS! Ed Lamazares, General Manager, Americas - Appirio |
| 9:25AM | KEYNOTE: ELECTRICITY AND FLOW - HOW ARTIFICIAL INTELLIGENCE WILL IMPACT THE STAKEHOLDER EXPERIENCE IN THE NEXT NORMAL Vala Afshar, Chief Digital Marketing Evangelist - Salesforce |
| 9:50AM | UNLOCKING MAXIMUM VALUE FROM SAAS Liz Herbert, VP, Principal Analyst - Forrester |
| 10:15AM | THE NOW CULTURE OF CUSTOMER EXPERIENCE: USING TECHNOLOGY TO MEET NEW DEMANDS AND EXPECTATIONS Hari Raja, Global Head, Appirio Cesar Jelvez, Chief Customer Experience Officer, Alight Solutions Lisa Schreiber, Chief Customer Success Officer, ForcePoint Brian Solis, Global Innovation Evangelist, Salesforce |
| 10:40AM | THE FUTURE OF MEMBER AND PROVIDER INTERACTIONS Jason Gelsomino, Client Partner, HLS, Appirio Michelle Emanuel, Salesforce Industries Global Practice Head, Appirio Craige Ruffin, Senior Product Manager, HLS, Appirio |
| 11:05AM | HOW ORGANIZATIONS CAN ACCELERATE INNOVATION AND DIGITAL TRANSFORMATION IN LATAM / BRAZIL Andre Joly, Partner, LATAM, Appirio Mukund Seetharaman, Vice President and Business Head, LATAM, Wipro Mauricio Ohtani, Lead Author & Senior Consultant, ISG |
| 11:30AM | WORKFORCE INNOVATION AND SALESFORCE MILITARY Ann Weeby, Senior Director, Workforce Innovation and Salesforce Military, Saleforce Janelle Fields, Software Engineer, USA |
| 11:55AM | WHAT DO YOU DO WHEN YOUR PROJECT IS DONE? THRIVE AFTER YOU GO LIVE WITH YOUNG LIFE Jessica Duca, Manager, Thrive Team, Appirio Katelyn Mercurio, Senior Client Engagement Manager, Cloud Enterprise Platforms, Appirio Jason Mezey, Business Analyst, Young Life |
| 12:20PM | FIRESIDE CHAT Tiffani Bova, Global Customer Growth and Innovation Evangelist, Salesforce Rajan Kohli, President and Global Head of Digital and Consulting, Wipro |
| 12:45PM | THE SECRET TO A SUCCESSFUL PARTNERSHIP AND SALESFORCE GROWTH IN MEXICO WITH ITESO Alfredo Puig, Functional Solution Architect, Appirio Guillermo Rosado, Direccion de Relaciones Externas, ITESO Andre Joly, Client Partner and Sales Leader, Brazil & Latin America, Appirio |
| 1:10PM | KEYNOTE: INCLUSION IN TECH WITH ARLAN HAMILTON Joe Castro, Global Head, Consulting Services, Appirio Arlan Hamilton, Founder, Managing Partner, Backstage Capital |
| 1:45PM | CUT THROAT CONSUMERISM THE TALE OF THE NEW RETAIL SHOPPER AND GROWING DEMANDS OF COMMERCE Deviprasad Rambhatla, Senior Vice President & Head of Retail Distribution and Transportaion, Wipro |
| 2:10PM | HOW FORWARD AIR IS ENABLING TRANSFORMATION IN SUPPLY CHAIN MANAGEMENT WITH MULESOFT Praveen Rao, Vice President of IT, Forward Air Mohan Panneerselvam, Global Program Architect, Appirio Brandon Quinn, Account Execultive, Mulesoft |
| 2:35PM | FIRESIDE CHAT: REIMAGINING CISCO’S CUSTOMER EXPERIENCE THROUGH DIGITAL TRANSFORMATION Karthik Chakkarpani, Vice President of CX Digital Transformation and Technology Strategy, Cisco Rajan Kohli, President, Wipro Digital Svatka Simpson, VP of Architecture, Appirio |
| 2:55PM | UNPACKING ANALYTICS, WITH EINSTEIN IN HIGHER EDUCATION Ron Steelman, Chief Enterprise Architect and Global Data and Analytics Practice Lead, Appirio Emily Rust, Director of International Growth and Strategy, HED/NPO, Appirio Kathleen Lueckeman, Chief Strategy Officer, Olivet Nazarene University |
| 3:15PM | KEYNOTE: FUTURE FORWARD WITH GARY VAYNERCHUK Hari Raja, Global Head, Appirio Gary Vaynerchuk, Chairman at VaynerX, CEO of VaynerMedia, 5-Time NY Times Best-Selling Author |
| 3:45PM | HOW 3D AUGMENTED REALITY AND DIGITAL CONTENT ARE REVOLUTIONIZING TODAY'S CONSUMER EXPERIENCE Badrul Hassan, Global Commerce Practice Lead, Appirio Matthew Seeger, Vice President, Solution Engineering, ThreeKit |
| 4:10PM | CHATBOTS: SAVING TIME AND MONEY IN CALL CENTERS Josh Ault, Partner, Securities and Capital Markets, Appirio Kevin Burch, Account Director, Banking, Financial Services and Insurance, Appirio Terri Cahill, Managing Director, TB Client Delivery, Union Bank of California |
| 4:35PM | HOW HARVARD IS REIMAGINING THE DIGITAL STUDENT EXPERIENCE Greg Etling, Industry Delivery Leader, HED/NPO, Appirio Venkat Srinivasan, Director of Higher Education, Wipro Tim Kelley, Director of MIS, Harvard University |
| 5:00PM | THANK YOU FOR JOINING HELIX 2021 AND CLOSING CONCERT WITH THE LA ALLSTARS! EJ Oelling, Global Head of Marketing, Appirio |