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Unlock New Value & Discover the Future
14 January 2021 

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9:20AM

WELCOME TO HELIX 2021 AND HELLO, AMERICAS!
Ed Lamazares, General Manager, Americas, Appirio

9:25AM

KEYNOTE: ELECTRICITY AND FLOW: HOW ARTIFICIAL INTELLIGENCE WILL IMPACT THE STAKEHOLDER EXPERIENCE IN THE NEXT NORMAL
Vala Afshar, Chief Digital Evangelist, Salesforce

Welcome to the Helix 2021 agenda! We have so many sessions lined up we couldn't fit them all in one place. Below you'll find a list of everything that will be streaming during standard business hours, but please feel free to come early or stay late. You'll be sure to find some compelling sessions during our 21 hours of streaming content.

9:50AM

UNLOCKING MAXIMUM VALUE FROM SAAS
Liz Herbert, Vice President, Principal Analyst, Forrester

10:15AM

THE NOW CULTURE OF CUSTOMER EXPERIENCE: USING TECHNOLOGY TO MEET NEW DEMANDS AND EXPECTATIONS
Hari Raja, Global Head, Appirio
Cesar Jelvez, Chief Customer Experience Officer, Alight Solutions
Lisa Schreiber, Chief Customer Success Officer, ForcePoint
Brian Solis, Global Innovation Evangelist, Salesforce

10:40AM

THE FUTURE OF MEMBER AND PROVIDER INTERACTIONS
Jason Gelsomino, Client Partner, Health and Life Sciences, Appirio
Michelle Emanuel, Salesforce Industries Global Practice Head, Appirio
Craige Ruffin, Senior Product Manager, Health and Life Sciences, Appirio

11:30AM

WORKFORCE INNOVATION AND SALESFORCE MILITARY
Ann Weeby, Senior Director, Workforce Innovation and Salesforce Military, Salesforce
Janelle Fields, Software Engineer, USAA

11:05AM

HOW ORGANIZATIONS CAN ACCELERATE INNOVATION AND DIGITAL TRANSFORMATION IN LATIN AMERICA / BRAZIL
Andre Joly, Client Partner and Sales Leader, Brazil and Latin America, Appirio
Mukund Seetharaman, Vice President and Business Head, Latin America, Wipro
Mauricio Ohtani, Lead Author and Senior Consultant, ISG

11:55AM

HEAR FROM 2020 SALESFORCE INNOVATION AWARD WINNER, NATIONAL GRID, ON HOW TO CREATE A UNIFIED OMNICHANNEL CUSTOMER AND USER EXPERIENCE ACROSS TWO CONTINENTS
Chris Saxby, MuleSoft EMEA Practice Head, Appirio
Manohar Vandrangi, Senior Director, IT Solutions Development, Cloud, DevOps, API, Middleware and RPA, National Grid

12:20PM

FIRESIDE CHAT
Tiffani Bova, Global Customer Growth and Innovation Evangelist, Salesforce
Rajan Kohli, President, Integrated Digital Engineering and Application Services, Wipro

12:45PM

THE SECRET TO A SUCCESSFUL PARTNERSHIP AND SALESFORCE GROWTH IN MEXICO WITH ITESO
Alfredo Puig, Functional Solution Architect, Appirio
Guillermo Rosas, Alumni Director and Principal Stakeholder for CRM Transformation, ITESO
Andre Joly, Client Partner and Sales Leader, Brazil and Latin America, Appirio

1:10PM

KEYNOTE: INCLUSION IN TECH
Joe Castro, Global Head, Consulting Services, Appirio
Arlan Hamilton, Founder, Managing Partner, Backstage Capital

2:05PM

UNPACKING ANALYTICS, WITH EINSTEIN IN HIGHER EDUCATION
Ron Steelman, Chief Enterprise Architect and Global Data and Analytics Practice Lead, Appirio
Emily Rust, Director of International Growth and Strategy, Higher Ed/Nonprofit, Appirio
Kathleen Lueckeman, Chief Strategy Officer, Olivet Nazarene University

2:25PM

KEYNOTE: FUTURE FORWARD
Gary Vaynerchuk, Chairman at VaynerX, CEO of VaynerMedia, 5-Time NY Times Best-Selling Author

2:55PM

HOW 3D AUGMENTED REALITY AND DIGITAL CONTENT ARE REVOLUTIONIZING TODAY'S CUSTOMER EXPERIENCE
Badrul Hassan, Global Commerce Practice Lead, Appirio
Matthew Seeger, Vice President, Solution Engineering, ThreeKit

3:20PM

CHATBOTS: SAVING TIME AND MONEY IN CALL CENTERS
Josh Ault, Partner, Securities and Capital Markets, Appirio
Kevin Burch, Account Director, Banking, Financial Services and Insurance, Appirio
Terri Cahill, Managing Director, TB Client Delivery, Union Bank of California

3:45PM

HOW HARVARD IS REIMAGINING THE DIGITAL STUDENT EXPERIENCE
Venkat Srinivasan, Director of Higher Education, Wipro
Tim Kelley, Director of MIS, Harvard University

4:10PM

THANK YOU FOR JOINING HELIX 2021 AND CLOSING CONCERT
EJ Oelling, Global Head of Marketing, Appirio

1:45PM

FIRESIDE CHAT: REIMAGINING CISCO'S CUSTOMER EXPERIENCE THROUGH DIGITAL TRANSFORMATION
Karthik Chakkarpani, Vice President of CX Digital Transformation and Technology Strategy, Cisco
Rajan Kohli, President, Integrated Digital Engineering and Application Services, Wipro
Svatka Simpson, Vice President of Architecture, Appirio

9:20AMWELCOME TO HELIX & HELLO, AMERICAS!
Ed Lamazares, General Manager, Americas - Appirio
9:25AMKEYNOTE: ELECTRICITY AND FLOW - HOW ARTIFICIAL INTELLIGENCE WILL IMPACT THE STAKEHOLDER EXPERIENCE IN THE NEXT NORMAL
Vala Afshar, Chief Digital Marketing Evangelist - Salesforce
9:50AMUNLOCKING MAXIMUM VALUE FROM SAAS
Liz Herbert, VP, Principal Analyst - Forrester
10:15AMTHE NOW CULTURE OF CUSTOMER EXPERIENCE: USING TECHNOLOGY TO MEET NEW DEMANDS AND EXPECTATIONS
Hari Raja, Global Head, Appirio
Cesar Jelvez, Chief Customer Experience Officer, Alight Solutions
Lisa Schreiber, Chief Customer Success Officer, ForcePoint
Brian Solis, Global Innovation Evangelist, Salesforce
10:40AMTHE FUTURE OF MEMBER AND PROVIDER INTERACTIONS
Jason Gelsomino, Client Partner, HLS, Appirio
Michelle Emanuel, Salesforce Industries Global Practice Head, Appirio
Craige Ruffin, Senior Product Manager, HLS, Appirio
11:05AMHOW ORGANIZATIONS CAN ACCELERATE INNOVATION AND DIGITAL TRANSFORMATION IN LATAM / BRAZIL
Andre Joly, Partner, LATAM, Appirio
Mukund Seetharaman, Vice President and Business Head, LATAM, Wipro
Mauricio Ohtani, Lead Author & Senior Consultant, ISG
11:30AMWORKFORCE INNOVATION AND SALESFORCE MILITARY
Ann Weeby, Senior Director, Workforce Innovation and Salesforce Military, Saleforce
Janelle Fields, Software Engineer, USA
11:55AMWHAT DO YOU DO WHEN YOUR PROJECT IS DONE? THRIVE AFTER YOU GO LIVE WITH YOUNG LIFE
Jessica Duca, Manager, Thrive Team, Appirio
Katelyn Mercurio, Senior Client Engagement Manager, Cloud Enterprise Platforms, Appirio
Jason Mezey, Business Analyst, Young Life
12:20PMFIRESIDE CHAT
Tiffani Bova, Global Customer Growth and Innovation Evangelist, Salesforce
Rajan Kohli, President and Global Head of Digital and Consulting, Wipro
12:45PMTHE SECRET TO A SUCCESSFUL PARTNERSHIP AND SALESFORCE GROWTH IN MEXICO WITH ITESO
Alfredo Puig, Functional Solution Architect, Appirio
Guillermo Rosado, Direccion de Relaciones Externas, ITESO
Andre Joly, Client Partner and Sales Leader, Brazil & Latin America, Appirio
1:10PMKEYNOTE: INCLUSION IN TECH WITH ARLAN HAMILTON
Joe Castro, Global Head, Consulting Services, Appirio
Arlan Hamilton, Founder, Managing Partner, Backstage Capital
1:45PMCUT THROAT CONSUMERISM THE TALE OF THE NEW RETAIL SHOPPER AND GROWING DEMANDS OF COMMERCE
Deviprasad Rambhatla, Senior Vice President & Head of Retail Distribution and Transportaion, Wipro
2:10PMHOW FORWARD AIR IS ENABLING TRANSFORMATION IN SUPPLY CHAIN MANAGEMENT WITH MULESOFT
Praveen Rao, Vice President of IT, Forward Air
Mohan Panneerselvam, Global Program Architect, Appirio
Brandon Quinn, Account Execultive, Mulesoft
2:35PMFIRESIDE CHAT: REIMAGINING CISCO’S CUSTOMER EXPERIENCE THROUGH DIGITAL TRANSFORMATION
Karthik Chakkarpani, Vice President of CX Digital Transformation and Technology Strategy, Cisco
Rajan Kohli, President, Wipro Digital
Svatka Simpson, VP of Architecture, Appirio
2:55PMUNPACKING ANALYTICS, WITH EINSTEIN IN HIGHER EDUCATION
Ron Steelman, Chief Enterprise Architect and Global Data and Analytics Practice Lead, Appirio
Emily Rust, Director of International Growth and Strategy, HED/NPO, Appirio
Kathleen Lueckeman, Chief Strategy Officer, Olivet Nazarene University
3:15PMKEYNOTE: FUTURE FORWARD WITH GARY VAYNERCHUK
Hari Raja, Global Head, Appirio
Gary Vaynerchuk, Chairman at VaynerX, CEO of VaynerMedia, 5-Time NY Times Best-Selling Author
3:45PMHOW 3D AUGMENTED REALITY AND DIGITAL CONTENT ARE REVOLUTIONIZING TODAY'S CONSUMER EXPERIENCE
Badrul Hassan, Global Commerce Practice Lead, Appirio
Matthew Seeger, Vice President, Solution Engineering, ThreeKit
4:10PMCHATBOTS: SAVING TIME AND MONEY IN CALL CENTERS
Josh Ault, Partner, Securities and Capital Markets, Appirio
Kevin Burch, Account Director, Banking, Financial Services and Insurance, Appirio
Terri Cahill, Managing Director, TB Client Delivery, Union Bank of California
4:35PMHOW HARVARD IS REIMAGINING THE DIGITAL STUDENT EXPERIENCE
Greg Etling, Industry Delivery Leader, HED/NPO, Appirio
Venkat Srinivasan, Director of Higher Education, Wipro
Tim Kelley, Director of MIS, Harvard University
5:00PMTHANK YOU FOR JOINING HELIX 2021 AND CLOSING CONCERT WITH THE LA ALLSTARS!
EJ Oelling, Global Head of Marketing, Appirio
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